Privacy Policy
Last updated: October 2026 · London Tire Swap (London, ON, Canada)
1. Overview & Commitment
London Tire Swap ("we," "our," or "us") operates a mobile seasonal tire changeover service based in London, Ontario, Canada (accessible at londontireswap.ca). We respect your privacy and are committed to protecting your personal information in full accordance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).
2. Information We Collect
When you schedule a mobile tire swap appointment or create a customer account, we collect only the information necessary to fulfill our on-site driveway services:
- Contact Information: Full name, email address, and mobile phone number (used for appointment confirmation texts, dispatch notices, and technician arrival alerts).
- Service Location: Physical residential driveway address and postal code within our London, Ontario service zones.
- Vehicle Information: Vehicle year, make, model, and tire mounting status (e.g. on-rim changeovers).
- Account & Authentication Data: If you sign in via Google OAuth or email magic links, we receive your verified email address and public name to manage your saved garage and booking history. We do not store or collect passwords.
- Security & Fraud Prevention Data: Cloudflare Turnstile bot verification tokens and basic technical request logs to protect our service against automated spam and unauthorized access.
3. How We Use Your Information
We use your personal information solely for legitimate operational purposes:
- Dispatching technicians to your home address to perform your scheduled driveway tire swap.
- Sending transactional booking confirmations, reminders, and service receipts.
- Allowing you to view and manage past bookings and stored vehicle details in your customer portal.
- Sending seasonal tire swap reminders (only if you have explicitly opted in, with full 1-click unsubscribe mechanisms).
We never sell, rent, trade, or share your personal information with third-party marketers or advertisers.
4. Third-Party Service Providers
We work with trusted industry-standard infrastructure providers to deliver our service:
- Google OAuth: For optional, secure sign-in with your Google account.
- Resend: For sending transactional booking emails and magic sign-in links.
- Cloudflare: For secure SSL encryption, DNS, and Turnstile bot protection.
5. Data Retention & Your Rights
Under PIPEDA, you have the right to request access to the personal data we hold about you, request corrections, or request deletion of your account and booking history. To make an inquiry or deletion request, please email us directly.
6. Contact Information
If you have any questions or concerns regarding our privacy practices or data handling, please contact: